What is our Return Policy?

We accept bikini tops purchased from permareswim.com in new condition with tags for store credit. Return shipping is at customer expense. You have 30 days from the day you purchased your items to send them back to us for store credit. Please note all final sale items are not eligible for refund, exchange or store credit. Sale items, including items purchased with a discount of 15% or more are not eligible for exchange. For sanitary reasons we do not accept bikini bottoms or one piece swimwear.  

Is it easy to return items?

Yes – initiate a return via email to contact@permareswim.com and include your name and order number. Once your return is authorised, you'll receive step-by-step instructions and return address via email.

 

 How soon will I get my store credit?

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 8-10 business days.

 

Can I return Final Sale Items or Items purchased with a Discount Code?

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact us and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

 

What items are returnable?

• Items purchased in the last 30 days.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

 

What items are non-returnable?

• Items marked as final sale.
• Bikini bottoms or one piece swimwear.
• Free gifts or promotional items with retail value.
• Sale items including items purchased during flash sales or with a code above 15%.
• Items that have been worn or are soiled/stained.

 

 What to do if you experience issues with your items?

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact us.

 

What happens if your return is rejected by our returns team?

Any items received that are not in original condition, in packaging and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will need to be covered.